user experience

When the line between good manners, the truth and effective management become a bit blurred….

I’m sitting in the doctors surgery waiting for my regular MOT & wondering idly if I’m going to catch a cold from all these folk coughing & sneezing.┬áMany folk know each other, either neighbours or regulars to the surgery as is often the case amongst a certain age group. As each arrival sits down they [...]

When is a website broken and when is it the message that’s broken?

The other day I wrote a blog noting that one of the most common questions I’m asked is how much does it cost to build a website in which I tried to explain why this is also such a difficult question to answer, and why it may not be the question which organisations should be [...]

Is the increase in ‘DIY’ templated sites a downward spiral for user experience?

I had a call from a client last night who had encountered an issue with their website. Like many small business, or clubs & organisations, they set up and look after their own WordPress site; the sites don’t need a lot of technical knowledge to run and come with good user instructions for setting them [...]

Are your users always right?

I have a fairly fundamental belief that your users and your customers needs should be at the heart of any website. If the people that the website has been built for don’t like the website and don’t find it easy to use then they won’t come back and use it again. Websites should support their [...]

Is the Olympics effect on Social Media usage a spike or the start of a trend?

It’s difficult not to know the Olympics is being hosted by London this year. It’s on the TV, it’s on the radio, it’s in the news, and it’s the talk of offices and coffee shops all over the country… and most interestingly it is also the first Olympics year in which Social Media has been [...]